Returns & Exchanges

At JOI®, we stand behind the quality of our plant-based concentrates and want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you have the best experience possible.

Return Process

• 1.
  Review Our Policy

  Ensure your request is made within 30 days of delivery; please note that while we guarantee quality, shipping fees are non-refundable.

• 2.
  Contact Support

  Email our customer experience team at hello@addjoi.com with your order number and a brief explanation of the issue or feedback.

• 3.
  Verification Process

  For quality concerns or damaged items, please include a photo of the product and the batch number found on the bottom of the container.

• 4.
  Resolution

  Once approved, we will process a replacement or a refund to your original payment method within 5-7 business days.